Anti-virus feature installation problem

In some cases, the Anti-virus feature will be unavailable after installation if there were problems with the installation. This can occur if the av.dll file is not registered properly during installation, or if an error occurs during an AV Update operation. In such cases, you will see "Action Required: Re-install ZoneAlarm...".

To resolve this issue, exit ZoneAlarm security software and run the installation program again. When prompted during installation, choose Upgrade rather than Clean Install. If after reinstalling the product the Anti-virus panel still does not function properly, you may try uninstalling the product and performing a clean install. If you cannot resolve this problem using these measures, please contact ZoneAlarm customer support.